In This Course

Videos - Blogs - Labs - Quizzes

  • What To Say

    From hallway and water cooler conversations, to meetings and written reports. We’ve got you covered!

  • What To Write

    You’ll learn what your other team members need from you and how to deliver it.

  • What To Remember

    You’ll get tips, tools, templates and mnemonics to help you remember what to say!

Course curriculum

  • 1
    Intro
  • 2
    Inputs & Outputs
    • 3. How Communication Skills Can Help You Survive a Layoff
    • 4. The #1 Mistake You Are Making Right Now
    • 5a. The 3 Tools You Need To Fix Your Mistake
    • 5b. The #1 Mistake You Are Making When Talking 1 on 1
    • 6. Get Psychic! Predicting Your Audience
    • 7. Getting What You Need In 15 Minutes or Less
    • Inputs & Outputs Quiz
  • 3
    Verbal Communications
  • 4
    Summarizing
    • 12. The #1 Skill You Must Have To Succeed In Tech
    • Summarization Quiz
    • Lab 2 - Summarization
  • 5
    Meeting Communication
    • BEFORE You Start This Section...
    • The Mantras
    • 13. What Your Boss Expects You To Know About How To Behave In Meetings
    • 14. The 3 Biggest Mistakes You Are Making In Meetings
    • Lab 3 - Meetings
  • 6
    Reports
    • 15. Unleash Your Inner Genius With This Report Template
    • 16. Manager Asked For A Report, What was Sent Will Shock You!
    • 17. The Hidden Power Behind Reporting Your "Issues"
    • 18. The 1 Report That Will Silently Sabotage All Your Relationships
    • 19. Charts & Graphs - A Quick Look at Project Reports
    • Examples
    • Lab 4 - Email / Weekly Report
    • Reports Quiz
  • 7
    Deep Dive Reports
    • 20. Bad Examples You've Got To See To Believe
    • 21. Interpreting Project Data
    • 22. Using Bugs To Guide You
    • 23. Using Project Data To Win An Argument
    • Lab 5 - Project Report
  • 8
    Wrap Up
    • 24. 3 Quick Tips That Will Keep You Sane
    • 25. The 10% To Remember
    • Templates
    • Final Quiz
    • A REAL Project Report
    • Communication Skills for Tech People Lab Answers
    • Bonus! What If They Are Jerks
  • 9
    Glossary
    • Glossary

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Instructor

  • Jennifer Flaa

    Jennifer Flaa

    Instructor

    Entrepreneur, Author, Speaker, Rock Vocalist Jennifer Flaa began her career testing space flight hardware at NASA. She was QA Manager at Symantec and several Bay Area startups before founding Vettanna. She has setup the QA department at companies like eBay, Project InVision International and Skybox Imaging. She’s written training curriculums for tech workers, executives and entrepreneurs and has trained people around the world including Dell, Microsoft and the US Air Force. She also consults with executives and entrepreneurs about media training, publicity and social media. Recently expanding into on camera training to help professionals and experts be themselves when the camera rolls for teleconferences and vlogs so they can avoid the mistakes that diminish viewer confidence drive away customers. She is the author of "The Happiness Handbook: Living Your Extraordinary Life" and is the vocalist, flutist and songwriter for her bands Urban Fiction and The Zippy Katz.